Refund Policy

At BrioBytes Reviews, we are dedicated to providing a reliable and seamless service for exporting reviews from Shopify stores. Our refund policy is designed to ensure fairness while maintaining transparency about our practices.

1. Refund Eligibility

Refunds may be considered under the following conditions:

- Unresolved technical issue with the Chrome Extension that prevent its intended use, after all troubleshooting steps have been attempted.

Refunds will not be granted for the following:

- Failure to cancel a subscription before its renewal date.
- Change of mind after subscription activation.
- Usage of the Chrome Extension to export reviews during the subscription period, as this constitutes full utilization of the service.

2. Refund Request Process

To request a refund, please contact our support team at contactus@thebriobytes.com. Ensure your request includes:

1. The email address associated with your account.
2. Reason for the refund request and any supporting documentation (e.g., screenshots of errors).
3. Transaction details or invoice number.

Refund requests will be reviewed and processed within 5-7 business days. If approved, refunds will be issued to the original payment method.

3. Refund Method

Approved refunds will be processed back to the original payment method used during registration. The time taken for the amount to reflect in your account may vary depending on your payment provider, usually taking 7-10 business days.

4. Important Notes

1. No Free Trial: BrioBytes Reviews does not offer a free trial period. All subscriptions require payment upon registration, and full access to services is granted after payment is processed.
2. By using our service, you acknowledge and accept this refund policy. We recommend users thoroughly review their requirements and our features before subscribing.

5. Changes to the Refund Policy

BrioBytes Reviews reserves the right to modify this refund policy at any time. Any changes will be reflected on this page. It is the user's responsibility to review this policy periodically.

Last Updated: 01 December 2024